Position The City of Vista takes great pride in being a fiscally responsible public agency and has implemented accounting processes and financial reporting procedures to monitor expenses, encumbrances, grant funds, and project budgets, and accurately document various types of financial transactions. The City has been awarded the Government Finance Officers' Association (GFOA) Certificate of Achievement for Excellence in Financial Reporting for its Annual Comprehensive Financial Report (ACFR). The Finance Department is searching for professional candidates who are detail-oriented and organized, with a positive attitude and helpful disposition. Excellent customer service, communication skills, problem-solving skills, and the ability to utilize sound judgement and confidentiality. The position requires a high-level of initiative with exceptional customer service in order to gather and verify information, interact with employees and other customers, and adhere to control processes developed to ensure quality. This role will also be responsible for providing frontline customer service to the public at the business counter. This role includes accepting payments and answering inquiries related to sewer billing, citations, permits, business licenses, and other city services as needed. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment. They will ensure that all transactions are processed accurately and in accordance with city policies, while maintaining a professional and courteous demeanor at all times. - THIS RECRUITMENT WILL CLOSE ON THURSDAY, MAY 14, 2026, OR WHEN 100 APPLICATIONS ARE RECEIVED, WHICHEVER COMES FIRST. Examples of Essential Functions This position requires a high-level of initiative and excellent customer service in order to gather and verify information, interact with the public and other employees, and adhere to control processes developed to ensure quality. Performs high-volume accounting clerical work, which will include data-entry, processing sewer utility billings, accounts receivable, business licenses, and cash receipts. Provides associated research, account record keeping, account reconciliation, collections preparation of journal entries, and processing accounting transactions. This position creates and maintains a variety of spreadsheets and databases, works with computerized accounting systems, and provides significant customer assistance over the phone and in person. Work activity frequently involves high-volume distribution of mailings and electronic scanning of documents with frequent interruptions from telephone calls, emails, and employees; will perform accounts payable and other clerical assignments as necessary. Minimum Qualifications Any combination of education and experience, which demonstrates an ability to perform the duties of the position. EDUCATION/ EXPERIENCE A typical qualifying background includes education equivalent to completion of the twelfth grade, including or supplemented by specialized training in cashiering, account record keeping, bookkeeping, or a closely related field, including three (3) years of recent demonstrated experience providing excellent customer service and support for a variety of high-volume transactions. KNOWLEDGE OF:Basic mathematical principles and procedures of financial recordkeeping and reporting. Methods and techniques of coding, verifying, balancing, and reconciling accounting records. Customer service techniques, practices and principles. Office procedures, methods, and equipment including computers and applicable software applications such as Microsoft Office Suite. Proper English grammar, punctuation and spelling. ABILITY TO:Perform a variety of customer services, clerical accounting and office support duties and activities in support of assigned function. Read, understand, and review documents for accuracy and relevant information. Work under steady pressure and frequent interruptions with a high degree of public interaction by phone and in person. Effectively manage time and prioritize multiple tasks in order to ensure timely processing. Adapt to changing processes; operate a computer terminal and keyboard accurately at a speed necessary to perform high volume assigned duties. Make mathematical computations quickly and accurately. Understand pertinent procedures and functions quickly and apply them without immediate supervision; operate a calculator quickly and accurately. Understand and carry out oral and written instructions. Establish and maintain effective relationships with those contacted in the course of work. Other Information PHYSICAL DEMANDS AND WORKING CONDITIONS - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this class, the employee is regularly required to communicate effectively verbally and in a written manner; observe and interpret data, and analyze and solve problems. The employee must be able to work indoor office environments/outdoor in the field environments (depending on position); and may involve prolonged periods of work at a video display terminal. The employee may have to move up to 50 lbs. and transport up to 10 lbs. objects frequently (depending on position). Vision abilities required by this job include the ability to detect, determine, perceive, identify, estimate, and assess work related objects and/or work products based on position specific designated tasks. The employee may be required to work overtime to complete assignments. Must be able to work a flexible schedule. Use of personal vehicle during employment may also be required.

search terms: Clerk+Customer Service