SUMMARY: Supervises Valet operations In the absence of the Supervisor. Responsible for ensuring that Valet Attendants are properly executing their job duties. Responsible for greeting and welcoming all Guests and safely parking and retrieving Guests vehicles while ensuring professionalism at all times.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

• Maintains knowledge of Valet and Black Oak Casino Policies and Procedures and directs Valet Attendants using these established Policies and Procedures.
• Maintains adequate staffing levels, training, attendance records, and scheduling for Valet Team Members as directed.
• Periodically inspects Valet Parking areas to ensure all Guest vehicles are properly parked and secured, and informs Public Safety Dispatch of any safety or security hazards.
• Maintains excellent communication between Valet and the Hotel, as well as other Casino Departments, such as, Public Safety, Player’s Club, Marketing, etc.
• Properly completes assigned paperwork, and must be willing to accept additional assignments.
• Acts professionally with Guests and Team Members, and provides excellent Guest service at all times.
• Assists Guests promptly and courteously with Valet Check-in and Check-out procedures.
• Opens vehicle doors for all Guests.
• Visually inspects Guests’ vehicles upon receipt, and at the time of retrieval, for any vehicle damage.
• Accurately notes all damage before moving a vehicle, and immediately reports any subsequent damage.
• Provides Guests with Claim Checks for their vehicles.
• Delivers and retrieves Guest vehicles as quickly and safely as possible, may include running if necessary.
• Obeys all speed limits, traffic laws, and vehicle operation policies of Black Oak Casino.
• Secures Guest vehicles properly by locking doors and windows and setting the parking brake.
• Answers all Guest questions about Valet, Hotel Registration, Casino events, Facilities, Restaurants, etc.
• Upholds cleanliness of all work stations and areas.
• Reports any Safety/Security related incident or potential incident to Supervisor and Public Safety Dispatch.
• Assists in directing and maintaining the proper flow of traffic.
• Directs self-parking Guests to appropriate parking spaces.
• Offers and provides assistance transporting luggage, strollers, wheelchairs, walkers, and other baggage to and from vehicles and carts.
• Prepares requisitions for any supplies as needed to keep the Valet operations properly stocked and ready for business.
• Reports cash tips in accordance with IRS tip reporting rules and Black Oak Casino policies.
• Performs other duties as assigned.