PACIFIC STAFFING Call Center Agent in Sacramento, CA

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We have partnered with a local County and City entity to assist with the hiring of multiple Call Center Agents. Our client works diligently to revitalize communities, being able to provide affordable housing programs to much needed and underserved populations. These are excellent temporary opportunities for an organization that provides CalPERs benefits, and a significantly generous benefits package if the opportunity arises to be hired on. The Customer Service Agents will be responsible for managing high volume incoming calls, providing application status update information and there is opportunity to advance into case manager roles including eligibility & compliance for other subsidized housing programs.


The ideal candidate will have exceptional customer service skills and experience, enjoy high volume phone customer interaction, and hold a passion for serving a much-needed population. Successful candidates will pass a series of customer service, critical thinking, and problem-solving testing, and provide strong prior employment references.

  • Pay: $23.06/hour
  • Duration: Long term contract (6 months)
  • Location: Onsite, Downtown Sacramento
  • Schedule: Monday-Thursday 7:30 am - 5:30 pm, Friday 7:30 am - 4:30 pm, Every Other Friday Off


PRIMARY RESPONSIBILITIES:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Answering high volume phone calls and responding promptly to customer inquiries.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/visitor.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing work orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints after calls and/or visits.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Foster ongoing relationships by resolving any issues quickly.


SKILLS & QUALIFICATIONS:

  • High School Diploma or GED.
  • 2 years of call center customer service or closely work-related experience.
  • Exceptional customer service skills.
  • Possess strong passion for serving under-deserved populations and non-profit.
  • Strong employment history with demonstrated longevity.
  • Ability to pass assessment for computer proficiency | problem solving | critical thinking | math | customer service - Pass rate 70% or higher.
We have partnered with a local County and City entity to assist with the hiring of multiple Call Center Agents. Our client works diligently to revitalize communities, being able to provide affordable housing programs to much needed and underserved populations. These are excellent temporary opportunities for an organization that provides Cal. PE - Rs benefits, and a significantly generous benefits package if the opportunity arises to be hired on. The Customer Service Agents will be responsible for managing high volume incoming calls, providing application status update information and there is opportunity to advance into case manager roles including eligibility & compliance for other subsidized housing programs. The ideal candidate will have exceptional customer service skills and experience, enjoy high volume phone customer interaction, and hold a passion for serving a much-needed population. Successful candidates will pass a series of customer service, critical thinking, and problem-solving testing, and provide strong prior employment references. Pay: $23.06/hour. Duration: Long term contract (6 months)Location: Onsite, Downtown Sacramento. Schedule: Monday-Thursday 7:30 am - 5:30 pm, Friday 7:30 am - 4:30 pm, Every Other Friday Off. PRIMARY RESPONSIBILITIES:Maintaining a positive, empathetic, and professional attitude toward customers at all times. Answering high volume phone calls and responding promptly to customer inquiries. Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller/visitor. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Processing work orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints after calls and/or visits. Communicating and coordinating with colleagues, as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Foster ongoing relationships by resolving any issues quickly. SKILLS & QUALIFICATIONS:High School Diploma or GED. 2 years of call center customer service or closely work-related experience. Exceptional customer service skills. Possess strong passion for serving under-deserved populations and non-profit. Strong employment history with demonstrated longevity. Ability to pass assessment for computer proficiency | problem solving | critical thinking | math | customer service - Pass rate 70% or higher.
search terms: Call Center+Agent
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