RIVERSIDE COUNTY CALIFORNIA
Supervising Office Assistant II - MHSA Main Street Clinic
Riverside, CA
Updated: May 22
For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.
- ABOUT THE POSITION
- Applications will be reviewed in the order in which it was received.Bilingual candidates required. English/Spanish level II.
The County of Riverside has an opening for a Supervising Office Assistant II to support the RUHS – MHSA Main Street Clinic. This position provides leadership to a team of nine staff and oversees daily front office and intake operations to ensure accurate patient registration, efficient workflow, and adherence to established procedures. Key duties include managing back-office audits, maintaining office workflows and standard operating procedures, coordinating supply and facility needs, and processing psychiatric, clinician, and discharge intakes.
Additional responsibilities include conducting performance evaluations, supporting disciplinary actions in coordination with Human Resources, leading staff meetings, and delegating tasks based on operational priorities. The role also serves as a primary point of contact for internal and external stakeholders, safeguards confidential information, and supports clinic management with data tracking, reporting, and quality improvement initiatives.
Meet the Team!
Riverside University Health System – Behavioral Health is a leading provider of mental health and substance use services in Riverside County. With a dedicated team of professionals, including psychiatrists, clinicians, peer specialists, and paraprofessionals, RUHS-BH serves over 45,000 individuals annually.We are committed to delivering culturally competent, evidence-based care across all ages. Our programs, including Mental Health Services, Substance Use Services, and the Public Guardian’s Office, address the diverse needs of our community.
At RUHS Behavioral Health, you’ll join a compassionate, innovative team where your skills make a real difference. We offer opportunities for growth, collaboration, and meaningful impact.
If you’re passionate about advancing your career while improving mental health in Riverside County, RUHS Behavioral Health is the place for you!
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EXAMPLES OF ESSENTIAL DUTIES
- Plans and directs through subordinate supervisors the operations of a clerical staff.
- Studies existing clerical policies and procedures and makes recommendations for organization or procedural changes to develop a more efficient organization, directs and coordinates through subordinate supervisors, procedural modifications resulting from policy changes or changes in state, county or federal laws relating to the work.
- Prepares manual of office procedures; hires, trains, assigns, reviews and evaluates work of subordinates.
- Answers questions that involves searching for and abstracting technical data and detailed explanation of laws, policies or procedures and refers on matters requiring policy decisions to supervisor.
- Allocates resources to meet staffing, office space and equipment needs; estimates supply and equipment requirements for budgetary purposes.
- Acts as technical resource person for staff development in clerical procedures.
MINIMUM QUALIFICATIONS
Experience: Four years of clerical experience
Experience must include: One year in a lead or supervisory position which involved one or more of the following primary responsibilities: assigning and reviewing the work of clerical staff; training clerical staff; devising or modifying record-keeping procedures and forms; evaluating office practices and developing improvements in clerical procedures. Either of the following may be substituted for one year of the non-specialized clerical experience.
Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field.
OR
Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field.
Knowledge of: Office management, organization, practices, and equipment; the principles of supervision, including training methods and techniques; business correspondence and record-keeping systems.
Ability to: Supervise subordinates, devise and adapt work procedures and record-keeping systems to meet changing organizational or specialized clerical needs; understand, interpret, and supervise the application of laws, rules, and written directions to specific situations; work efficiently under the stress of continual interruptions, changing priorities, and tight time schedules; establish and maintain cooperative relations with subordinates, superiors, and others contacted in the work; analyze situations and adopt effective courses of action; prepare reports.
Other Requirements
License/Certificate: Possession of a valid California Driver’s License may be required.
Bilingual Testing
The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.
SUPPLEMENTAL INFORMATION
County of Riverside Human Resources Contact:
For more information regarding this position, please contact the recruiter, Jammie Smith, at jasmith@rivco.org or (951) 955-6965. Please allow one-to-two business days for a response to general inquiries.
APPLICATION INFORMATION
Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here:Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,
If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.
Plans and directs through subordinate supervisors the operations of a clerical staff. - Studies existing clerical policies and procedures and makes recommendations for organization or procedural changes to develop a more efficient organization, directs and coordinates through subordinate supervisors, procedural modifications resulting from policy changes or changes in state, county or federal laws relating to the work. - Prepares manual of office procedures; hires, trains, assigns, reviews and evaluates work of subordinates. - Answers questions that involves searching for and abstracting technical data and detailed explanation of laws, policies or procedures and refers on matters requiring policy decisions to supervisor. - Allocates resources to meet staffing, office space and equipment needs; estimates supply and equipment requirements for budgetary purposes. - Acts as technical resource person for staff development in clerical procedures.
MINIMUM QUALIFICATIONS
Experience: Four years of clerical experience. Experience must include: One year in a lead or supervisory position which involved one or more of the following primary responsibilities: assigning and reviewing the work of clerical staff; training clerical staff; devising or modifying record-keeping procedures and forms; evaluating office practices and developing improvements in clerical procedures. Either of the following may be substituted for one year of the non-specialized clerical experience. Completion of 18 semester or 27 quarter units from a recognized college in secretarial sciences, office practices, business education, or a closely related field. OR - Completion of 360 hours of training from a recognized occupational training program in secretarial sciences, business education, or a closely related field. Knowledge of: Office management, organization, practices, and equipment; the principles of supervision, including training methods and techniques; business correspondence and record-keeping systems. Ability to: Supervise subordinates, devise and adapt work procedures and record-keeping systems to meet changing organizational or specialized clerical needs; understand, interpret, and supervise the application of laws, rules, and written directions to specific situations; work efficiently under the stress of continual interruptions, changing priorities, and tight time schedules; establish and maintain cooperative relations with subordinates, superiors, and others contacted in the work; analyze situations and adopt effective courses of action; prepare reports. Other Requirements License/ Certificate: Possession of a valid California Driver’s License may be required. Bilingual Testing. The Human Resources Department will coordinate a Bilingual (Spanish) Non-Proctored Assessment.
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