RIVERSIDE COUNTY CALIFORNIA Revenue & Recovery Technician I - FQHC Billing (English/Spanish Bilingual Required) in Riverside, CA

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For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The County of Riverside University Health System Community Health Centers is seeking a Revenue and Recovery Technician I to support Federally Qualified Health Center operations in Riverside.

The Revenue and Recovery Technician I will perform routine revenue and recovery activities involving the collection and verification of financial information, account follow-up, payment arrangements, and customer service support for patients and responsible parties. Incumbents will gather and verify information related to patient accounts through correspondence, telephone contact, interviews, and various information systems. Additional responsibilities include monitoring accounts for payment activity, assisting with delinquent account resolution, preparing correspondence and documentation, reviewing incoming mail and account updates, maintaining accurate records, and explaining payment obligations, policies, and procedures to patients and the public while maintaining a high level of professionalism.

Desired Qualifications:
- Experience working in a Federally Qualified Health Center, medical office, clinic, or healthcare revenue cycle environment
- Experience in medical billing, patient account follow-up, insurance verification, billing support, payment collection, or customer service
- Knowledge of Medi Cal, Medicare, and managed care plans
- Experience utilizing electronic medical record systems and healthcare-related computer applications
- Strong data entry, organizational, and customer service skills
- Cash handling experience
- Bilingual skills in English and Spanish
- The ability to effectively communicate with diverse patient populations in a fast-paced healthcare setting

Schedule:
5/40 - Monday through Friday day shift during the first 90 days of employment, transitioning to a 9/80 Monday through Friday day shift schedule thereafter. This position is on-site and not eligible for telework.

Meet the Team!
Riverside University Health System Community Health Centers provide comprehensive, patient-centered healthcare services to communities throughout Riverside County through a network of clinics dedicated to improving the health and wellness of the populations we serve. Learn more about RUHS Community Health Centers.


EXAMPLES OF ESSENTIAL DUTIES

- Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview.
- Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts.
- Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision.
- Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts.

MINIMUM QUALIFICATIONS

Education:
Graduation from high school or attainment of a satisfactory score on G.E.D. test.

AND

Experience:
One year of experience performing collections activities including gathering financial information and scheduling account payments.

OR

Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)

AND

Bilingual in English and Spanish.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment
Contact Jill Eastman at jeastman@rivco.org or 951-955-5545. Please allow 1-2 business days for a response to general inquiries.

APPLICATION INFORMATION

Veteran's Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouse's) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouse's death certificate, a letter of spouse's disability and/or letter of service-related death (if available) from the U.S. Veteran's Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here:

Reasonable Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at:

Proof of Education
If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period
As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the 'Apply' link located on this page to submit your application. For additional instructions on the application process, examinations, Veteran's preference, pre-employment accommodation or other employment questions, please refer to our web site,

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

Determine or verify address, employment, earnings, assets, and other financial information through correspondence or interviews with responsible parties; utilize various skip-tracing techniques and contact public and private agencies to obtain further information on the clients' whereabouts, financial status, and employment history; carry out the recovery of money owed by letter, telephone contact, or personal interview. - Interpret and explain regulations and legal obligations to clients; set up payment schedules; monitor accounts for payment; make recommendations regarding the resolution of delinquent accounts. - Review and make follow-up determinations on incoming mail; draft original correspondence to clients; may collect and receipt money under supervision. - Receive instruction in the gathering of information to be used in obtaining legal action against clients; may file legal actions; may accompany the Revenue and Recovery Technician II to court hearings involving the failure of clients to pay debts. MINIMUM QUALIFICATIONS Education: Graduation from high school or attainment of a satisfactory score on G.E.D. test. AND - Experience:One year of experience performing collections activities including gathering financial information and scheduling account payments. OR - Two years of clerical experience involving public contact in a field related to the collection of delinquent accounts. (Education from an accredited college or university may substitute for one year of the required experience on the basis of 18 semester or 27 quarter units in secretarial science, office practices, or a closely related field.)AND - Bilingual in English and Spanish.
search terms: Technician+Recovery
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