DUTIES AND RESPONSIBILITIES

• Assists with events and promotions from creation to execution.
• Ensures all property events and promotions are in compliance with gaming regulations.
• Assists with writing and distributing events and promotions notifications property-wide.
• Coordinates promotional collateral requests with the creative job process between design team and external departments.
• Coordinates with outside vendors for entertainment and promotions.
• Assists with promotional collateral and signage distribution and posting.
• Represents Red Hawk Resort Casino at community events (i.e. booth set up and staffing at fairs, festivals and other outside events.)
• Respond to guest complaints and/or inquiries promptly and courteously in person, by phone and by email.
• Assists with all on-property groups and events.
• Meet and greet groups upon arrival and maintain contact during event to ensure guest satisfaction.
• Assist with the set-up of new customer group files.
• Greets buses using Playersoft, which may include curbside booking in handheld.
• Assist with coordinating bus arrivals, and ensures a marketing representative or coordinator is available to greet all buses.
• Assist at gift redemption as needed.
• Interfaces with all levels of casino employees.
• Acts as a liaison with other departments and outside agencies.
• Explains the benefits of membership in the Rewards club, and assist guests with the membership process.
• Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner.
• Promotes exceptional guest relations, in order to achieve the desired level of guest service and satisfaction.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Conducts tours of property, as needed.
• Is held accountable for the accuracy and thoroughness of departmental records and reports.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma required.
• At least one year of high level customer service or sales experience required.
• Ability to maintain a flexible schedule indicated by business needs, including nights, weekends and holidays.
• An individual must have the ability to:
• Effectively perform independently;
• Utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level (testing required);
• Effectively resolve problems, based on common sense use of reasoning ability;
• Manage multiple tasks simultaneously;
• Work in a very fast paced environment.

Assists with events and promotions from creation to execution. Ensures all property events and promotions are in compliance with gaming regulations. Assists with writing and distributing events and promotions notifications property-wide. Coordinates promotional collateral requests with the creative job process between design team and external departments. Coordinates with outside vendors for entertainment and promotions. Assists with promotional collateral and signage distribution and posting. Represents Red Hawk Resort Casino at community events (i.e. booth set up and staffing at fairs, festivals and other outside events.) Respond to guest complaints and/or inquiries promptly and courteously in person, by phone and by email. Assists with all on-property groups and events. Meet and greet groups upon arrival and maintain contact during event to ensure guest satisfaction. Assist with the set-up of new customer group files. Greets buses using Playersoft, which may include curbside booking in handheld. Assist with coordinating bus arrivals, and ensures a marketing representative or coordinator is available to greet all buses. Assist at gift redemption as needed. Interfaces with all levels of casino employees. Acts as a liaison with other departments and outside agencies. Explains the benefits of membership in the Rewards club, and assist guests with the membership process. Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner. Promotes exceptional guest relations, in order to achieve the desired level of guest service and satisfaction. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Conducts tours of property, as needed. Is held accountable for the accuracy and thoroughness of departmental records and reports. Performs all other duties as assigned. QUALIFICATION REQUIREMENTS High school diploma required. At least one year of high level customer service or sales experience required. Ability to maintain a flexible schedule indicated by business needs, including nights, weekends and holidays. An individual must have the ability to: Effectively perform independently; Utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level (testing required); Effectively resolve problems, based on common sense use of reasoning ability; Manage multiple tasks simultaneously; Work in a very fast paced environment.

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