- POSITION INFORMATION
- This examination will remain open until the needs of LACERA are met and may close without prior notice.
Type of Recruitment: Open Competitive Opportunity
Examination Information: Examination Number: 9-0472-C, Bulletin Number: 26-04
Compensation: $4,989.46 - $6,723.56 Monthly. A 4.5% salary increase is approved and will be retro to January 1, 2026.
BENEFITS: Benefits include a cafeteria benefit plan, annual leave, defined benefit retirement plan, Deferred Compensation Plan (457), Savings Plan (401k), 13 paid holidays per year, a hybrid work schedule, and a ride share program.
ABOUT LACERA:The Los Angeles County Employees Retirement Association (LACERA) administers and manages the $91 billion retirement fund for the County of Los Angeles. We provide retirement, disability, and death benefits to eligible County Employees and their Beneficiaries, and collect, deposit, invest, and manage retirement funds collected from the County, Outside Districts, and County Employees. LACERA is one of the largest county retirement associations in the United States with over 200,000 members. Our Membership is comprised of individuals from a diverse range of careers, age groups, and ethnicity - all contributing to the greater welfare of Los Angeles County. LACERA also manages the $4.5 billion OPEB Master Trust whose purpose is to pre-fund OPEB Program medical, dental, and vision benefits for participating employers.
LACERA is located in Gateway Plaza at 300 North Lake Avenue in the beautiful City of Pasadena. The building is easily accessible from the Foothill Freeway (210) and the Metro Lake Station. We offer convenient free parking for staff members in our secure structure adjacent to the building in addition to a robust rideshare program providing commuting alternatives such as ride-matching, vanpool, carpool, parking services and more. Prioritizing health, well-being, and sustainability, Gateway Plaza is a Class “A” office building, LEED Gold Certified and EPA Energy Star Certified. With a Walkability Score of 91, LACERA staff members easily enjoy the approximately 150 shops, food, and dining options that makeup the popular South Lake Avenue District.
Our members dedicate their careers contributing to the welfare of Los Angeles County. For their service, the County contributes to their promised benefits, and LACERA is dedicating to serving them in return throughout their career and their life afterwards.
LACERA's Core Values: I ACT (Integrity, Inclusivity, Innovation, Accountability, Collaboration, and Transparency), serve as our cultural guide and foundation in meeting our mission. As a member-focused government agency, we abide by our core values to ensure the public's trust, operate efficiently and cost effectively, and provide our members their promised benefits.ABOUT THE POSITION
Positions allocable to this classification, under the supervision of a Supervising Administrative Assistant II, LACERA, are assigned to LACERA’s Document Processing Center. This is the full supervisory-level classification in the Document Processing series that exercises independent judgment on diverse and specialized document processing, scanning, and indexing functions with accountability and ongoing decision-making responsibilities associated with the work.
Document Processing Supervisors plan, delegate, oversee, organize, prioritize, supervise, train, and evaluate the work of staff engaged in the processing, scanning, indexing, and mailing of member documents and business records to ensure accuracy, timeliness, and quality of all documents received. Work requires a thorough knowledge of document management systems, document capture software, document entry processes, document codes, related equipment, standards, procedures, and quality control. Incumbents must exercise initiative and independent judgment within defined LACERA and Document Processing Center policies and procedures. Incumbents must have a knowledge of the principles of supervision, supervisory policies, and practices, and be proficient in prioritizing a high volume of requests to complete work within time standards.
Vacancy Information: There are two current vacancies located in the Document Processing Center, however, the resulting eligible list for this examination can be used to fill both current and future vacancies throughout the Administrative Services Division.
Work Schedule: This full-time position is required to work a 5/40 schedule (e.g. an eight (8) hour day, Monday through Friday). LACERA offers a hybrid work environment, teleworking may be considered after six months of employment upon successful completion of initial training. Upon completion of initial training, position may be eligible to telework up to two (2) days per week depending on the needs of the Document Processing Center workloads.
- EXAMPLES OF ESSENTIAL JOB FUNCTIONS
To view the complete job description for this classification, please click Document Processing Supervisor, LACERA
- This classification specification is currently under review to determine whether a driver's license is needed to carry out the job-related essential job functions.- REQUIREMENTS
MINIMUM REQUIREMENTS:
OPTION 1:
Three (3) years responsible experience at the level of Document Processing Specialist, LACERA.
OPTION 2:
Completion of twelve (12) semester units in business administration, public administration, or related coursework from an accredited college or university -and- two (2) years of responsible experience in researching records, processing documents, and scanning and indexing documents.
Other Requirements: Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation.
PHYSICAL CLASS II – Light: Light physical effort with light lifting to 10 pounds, some bending, stooping or squatting, and considerable walking.- ADDITIONAL INFORMATION
DESIRABLE QUALIFICATIONS
- Demonstrated supervisory experience including assigning and reviewing work to ensure accuracy and completion in accordance with established procedures or standards.
- Demonstrated experience identifying and distinguishing among a wide variety of document types in a high-volume or complex environment.
- Experience monitoring staff productivity, workload, or work quality to ensure accuracy, timeliness, and compliance with established performance expectations.
- Demonstrated experience prioritizing competing assignments using formal tracking tools (e.g., case management systems, workflow logs, or task queues) in a high-volume environment.
- Demonstrated experience analyzing documents, data, or case information with a high degree of accuracy.
- Demonstrated experience accurately performing alphabetical, numerical, and alphanumeric filing or sorting within a workflow environment.
- Experience preparing professional procedural instructions, summaries, or written correspondence.
- Experience handling sensitive conversations providing support or guidance to staff or resolving workflow-related issues. (e.g., such as performance, workload, or conflict).
- Demonstrated ability to communicate clearly and professionally with staff, external partners, or members of the public.
- Proficiency using Microsoft Office Suite (Word, Excel, Outlook) for daily tasks, data entry, communication, or reporting.
To receive credit for the above desirable qualifications, your application must clearly describe your experience.
Knowledge of: Standard office practices and procedures; computers and computer storage systems; records management; correct English usage, grammar, spelling, punctuation and vocabulary; interpersonal skills using tact, patience, and courtesy; customer service skills; principals and applications of the Microsoft Office Applications including Excel, Outlook, and Word.
Ability to: Communicate clearly and effectively, orally and in writing; understand and follow oral and written directions; ability to work efficiently and effectively under time constraints; work on multiple projects and tasks; work with minimum supervision; collaborate and work with others; sort (alphabetical and numerical); plan and organize their work; provide excellent customer service; detail oriented; punctual and focused; establish and maintain effective working relationships with internal and external contacts; operate office equipment such as printers and scanners; and operate a personal computer utilizing Microsoft applications such as Word and Excel.
EXAMINATION CONTENT: This selection process will consist of:
Part I: A qualifying evaluation of application information and the desirable qualifications.
Only the highest qualified applicants, as determined under Part I, will be invited to continue in the selection process under Part II.
Part II: An Appraisal (Oral) Interview weighted 100%.
The appraisal (oral) interview will assess the applicant's knowledge, experience, and general ability to perform the essential functions of the position.
Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview to determine the candidate's fit for the position and/or job-related assessments.
APPLICANTS MUST MEET THE REQUIREMENTS AND ACHIEVE A PASSING SCORE OF 70% OR HIGHER ON THE WEIGHTED PORTIONS OF THE EXAMINATION IN ORDER TO BE PLACED ON THE ELIGIBLE REGISTER.Passing this examination and being placed on the eligible register does not guarantee an offer of employment.
Those candidates which are determined eligible for hire under the Los Angeles County's Civil Services Rules may be invited to the selection process which may be comprised of a selection interview(s) and/or job-related assessment(s).
EXAMINATION NOTIFICATIONSAll notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.Please add snorton@lacera.gov, and info@governmentjobs.com, to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Test scores/results cannot be given over the telephone.DO NOT select "Off" under Email Preferences within your profile or click "Unsubscribe" on our notices if you would like LACERA to notify you regarding your application status, test schedules, and other important information pertaining to your candidacy for this position.LACERA will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records. To ensure that our emails are filtered into your "junk" or "bulk" folder, please add governmentjobs.com and lacera.gov to your list of trusted senders.
ELIGIBLE INFORMATIONThe names of candidates receiving a passing grade will be placed on the eligible register, in the order of their score group, for a period of twelve (12) months following the date of promulgation.
Note: We may use an alternate banding method in line with Civil Service Rule 11.01(D).
APPLICATION AND FILING INFORMATIONApplication must be submitted online. Applicants can check the status of their applications at any time by logging into their account on />Failure to provide complete information on the employment application and on the supplemental questionnaire will impact the assessment of an applicant's qualifications and acceptance in the selection process.
The acceptance of an employment application depends upon whether or not an applicant has provided adequate information that clearly demonstrates meeting the Selection Requirements for the position as stated above. Please complete the application and supplemental questionnaire thoroughly and completely. The information provided in the supplemental questionnaire must be reflected in the application to be considered.
Applications submitted without the complete work history and the supplemental questions completed in their entirety will be rejected as incomplete. "See application" or "See resume" or copy and paste of work experience is not sufficient or qualifying responses.
Resumes will not be accepted in lieu of the completed application or supplemental questionnaire.
EDUCATION:
In the space provided for education, include the names and addresses of schools attended, and number of credits, degree, and/or certificate(s) earned.
In order to receive credit for any college course work, or college degree, such as an Associate, Bachelor, Master, Doctorate degree, or for completion of a certificate program, you must include a legible copy of the official diploma, official and/or unofficial transcripts, or an official letter from the accredited institution which shows the area of specialization or official certificate(s) at the time of filing or within ten (10) business days from application submission date.
Applicants must provide the appropriate attachments during the application submission, email the documentation to humanresources@lacera.gov within ten (10) business days of filing. Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.
Accreditation Information: Accredited institutions are those listed in publications of regional, national or international accrediting agencies. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE)
Applicants must provide the appropriate attachments during application submission, email the documentation to humanresources@lacera.gov within ten (10) business days of filing. Please include the examination title and number on the documentation.
Failure to provide the appropriate documentation may result in your application being rejected as incomplete and will be removed from consideration.
Work Experience:
Your employment history should be listed in order, beginning with the most recent.
For each job held, provide the name and address of your employer, your job titles, beginning and end dates, description of work performed, salary earned, and reason for leaving.
If you have worked in more than one position for one employer, please list each job title and/or area of assignment separately to demonstrate your experience in various assignments/occupational areas.
Part-time experience will be evaluated based on its fractional equivalent of a 40-hour workweek. All required experience must be paid.
All required experience must be paid.TO APPLY ONLINE GO TO: and click on the Careers link, or Faxed, emailed, or hard copy (paper) applications will not be accepted.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
Candidate(s) who complete examination process with acceptable results will be considered by the Department hiring authority. Upon a conditional offer of employment, a comprehensive background investigation will be conducted, which includes verification of experience, and/or education, credit history, and fingerprinting through the California Department of Justice and the Federal Bureau of Investigation.
IMPORTANT NOTE: Please note that all information included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made. FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT. Utilizing verbiage from the Classification Specification, Selection Requirements, and/or Desirable Qualifications serving as your description of duties WILL NOT be sufficient to demonstrate that you meet the requirements. Doing so may result an INCOMPLETE APPLICATION and you may be DISQUALIFIED. Applications may be rejected at any stage of the examination process.
SPECIAL INFORMATION
Fair Chance Initiative for Hiring Ordinance (FCIHO)
LACERA is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Fair Chance Initiative for Hiring Ordinance (FCIHO)
LACERA is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Requests for accommodation: humanresources@lacera.gov
Teletype Telephone: (800) 899-4099
Department Contact Name: Sharon Norton
Department Email: humanresources@lacera.gov
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Your Responsibilities:
1. Completing Your Application:
a. Before submission of the application, it is your responsibility to ensure that all information provided is correct and complete on the application. Incomplete applications cannot be accepted.
b. List each payroll title separately for each job. Do not group your experience. Specify the beginning and ending dates for each job. If you are a Los Angeles County employee and have held multiple positions, list each position separately. Do NOT list all of your time with the County under your present payroll title.
c. To receive credit, include required documents (e.g., copy of your diploma, transcript, certificate, or license) as directed on the job posting. International degrees in a foreign language must be translated to English and evaluated for equivalency to U.S. standards. Refer to the job posting for specific deadlines for supporting documentation.
2. Requirements on Job Posting:
a. Your application will only be accepted if it clearly shows you meet the requirements. The information you give will determine your eligibility and is subject to verification at any time.
b. You must be at least 16 years of age at the time of appointment unless other age limits are stated on the job posting. The Federal Age Discrimination in Employment Act (ADEA) of 1967, as amended, prohibits discrimination on the basis of age for any individual age 40 or older.
c. Experience is evaluated on the basis of a verifiable 40- hour week, unless specified otherwise. Prorated part-time experience may be acceptable.
3. Application Deadline: All job applications must be completed and submitted before the closing time on the last day of the filing period as indicated on the job posting unless other instructions are provided. Job postings with an open continuous filing period are subject to closure without prior notice. It is to your advantage to file your application early and not wait until the last allowable date and time as you will not be able to apply once the filing period has closed.
4. Change of Name or Address: To change personal information such as your name or address, log into your profile on and make the necessary change. This can be done at any time.
5. Equal Employment Opportunity/Non-Discrimination Policy:
a. It is the policy of the Los Angeles County Employees Retirement Association (LACERA) to provide equal employment opportunity for all qualified persons, regardless of race, color, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. b. If you are an individual requesting reasonable accommodation(s) in the examination process, please contact the testing accommodation coordinator listed on the job posting. The provision of accommodation(s) may be subject to verification, consistent with state and federal law. All accommodation-related information will remain confidential.
Disclaimer: The Los Angeles County Employees Retirement Association (LACERA) is not responsible or in any way liable for any computer hardware or software malfunction that may affect the employment application or the application selection process.
You assume all responsibility and risk for the use of this system and the Internet generally. This system and the information provided on it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. No advice or information given by LACERA or its respective staff members shall modify the foregoing or create any warranty.
LACERA expressly disclaims any warranty that the information on this system or on the Internet generally will be uninterruptible or error free or that any information, software or other material accessible from the system is free of viruses or other harmful components. You shall have no recourse against LACERA as the system provider for any alleged or actual infringement of any proprietary rights a user may have in anything posted or retrieved on our system.
LACERA shall not be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of or in any way connected with the use of this system or with the delay or inability to use it (or any linked sites), or for any information obtained through this system, or otherwise arising out of the use of this system, the Internet generally or on any other basis.
NOTE: Your application is submitted using Secure Encryption to ensure the privacy of all information you transmit over the Internet.
By accepting the Use Disclaimer set forth herein, you agree to all of the above terms and further agree to use this Online Job Employment Application System only for the submission of bona fide employment applications to the County of Los Angeles. Any other use of this Online Job Employment Application System, including without limitation any copying, downloading, translating, decompiling, or reverse engineering of the system, data, or related software, shall be a violation of the Use Disclaimer.
Veteran’s Credit: In all open competitive examinations, a veteran’s credit of 10 percent of the total credits specified for such examinations will be added to the final passing grade of an honorably discharged veteran who served in the Armed Forces of the United States under any of the following conditions: During a declared war; -or- During the period April 28, 1952 through July 1, 1955; -or- For more than 180 consecutive days, other than for training, any part of which occurred after January 31, 1955, and before October 15, 1976; -or- During the Gulf War from August 2, 1990 through January 2, 1992; -or- For more than 180 consecutive days, other than for training, any part of which occurred during the period beginning September 11, 2001, and ending on August 31, 2010 the last day of Operation Iraqi Freedom; -or- In a campaign or expedition for which a campaign medal or expeditionary medal has been authorized and awarded. Any Armed Forces Expeditionary medal or campaign badge, including El Salvador, Lebanon, Grenada, Panama, Southwest Asia, Somalia, and Haiti qualifies for credit.
A campaign medal holder or Gulf War veteran who originally enlisted after September 7, 1980 (or began active duty on or after October 14, 1982, and has not previously completed 24 months of continuous active duty) must have served continuously for 24 months or the full period called or ordered to active duty.
This also applies to the spouse of such person who, while engaged in such service was wounded, disabled or crippled and thereby permanently prevented from engaging in any remunerative occupation, and also to the widow or widower of any such person who died or was killed while in such service. A DD214, Certificate of Discharge or Separation from Active Duty, or other official documents issued by the branch of service are required as verification of eligibility for Veterans preference. Applicants must submit the documentation for each open competitive exam to qualify for veteran’s credit. More information available at:
Accreditation Information: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies that are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc. (AICE).
Background Check: LACERA is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. LACERA will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
Benefit Information: Depending on the position, the successful candidate will enroll in a contributory defined benefit pension plan if the candidate is a “new member” of the County’s defined benefit plan (LACERA) on or after January 1, 2013 (first employed by the County on or after December 1, 2012) &- unless she or he established reciprocity with another public retirement system in which she or he was a member before January 1, 2013. It should be noted that County employees do not pay into Social Security but do pay the Medical Hospital Insurance Tax portion of Social Security at a rate of 1.45%. The Los Angeles County Employees Retirement Association (LACERA) has reciprocal agreements with several public retirement systems in California.
Americans with Disabilities Act of 1990: All positions are open to qualified persons. Pursuant to the Americans with Disabilities Act of 1990, persons with disabilities who believe they need reasonable accommodation, or help in order to apply for a position, may contact the ADA/Personnel Services for Disabled Persons Coordinator. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. The County will attempt to meet reasonable accommodation requests whenever possible.
Equal Employment Opportunity: It is the policy of the Los Angeles County Employees Retirement Association to provide equal employment opportunity for all qualified persons, regardless of race, religion, sex, national origin, age, sexual orientation, disability, or any other characteristic protected by state or federal law. All positions are open to qualified men and women pursuant to the Americans with Disabilities Act of 1990 and the California Fair Employment and Housing Act. The County will comply with all of its obligations under State and Federal laws regarding the provision of reasonable accommodations to applicants.
Los Angeles County Child Support Compliance Program: In an effort to improve compliance with court ordered child, family and spousal support obligations, certain employment and identification information (i.e., name, address, Social Security number and date of hire) is regularly reported to the State Directory of New Hires which may assist in locating persons who owe these obligations. Family Code Section 17512 permits under certain circumstances for additional employment and identifying information to be requested. Applicants will not be disqualified from employment based on this information.
Employment Eligibility Information: Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States. Immigration law provides that all persons hired after November 6, 1986, are required to present original documents to the County, within three (3) business days of hiring, which show satisfactory proof of 1) identity and 2) U.S. employment eligibility.
The California Fair Employment and Housing Act (Part 2.8 commencing with Section 12900 of Division 3 of Title 2 of the Government Code) the Regulations of the Fair Employment and Housing Commission (California Code of Regulations, Title 2, Division 4, Sections 7285.0 through 8504) and other applicable laws prohibit employment discrimination based on an applicant's protected characteristics, including race, color, religion, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, sexual orientation, age, pregnancy, childbirth, and other characteristics.
Updated February 2026
To view the complete job description for this classification, please click Document Processing Supervisor, LACERA - This classification specification is currently under review to determine whether a driver's license is needed to carry out the job-related essential job functions.
REQUIREMENTS
MINIMUM REQUIREMENTS:OPTION 1:Three (3) years responsible experience at the level of Document Processing Specialist, LACERA. OPTION 2:Completion of twelve (12) semester units in business administration, public administration, or related coursework from an accredited college or university -and- two (2) years of responsible experience in researching records, processing documents, and scanning and indexing documents. Other Requirements: Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation. PHYSICAL CLASS II – Light: Light physical effort with light lifting to 10 pounds, some bending, stooping or squatting, and considerable walking.
search terms: Processing+Supervisor
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