Position Summary:

Takes accurate In Room Dining telephone orders from customers, enters orders in POS system, makes food recommendations and upsells food and beverage items to maximize profitability.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

1. Properly answer phone calls for In Room Dining orders, enters orders to POS system and records guests' choices, special dietary needs and special requests.
2. Describes all menu items, methods of preparation and prices as needed. Maintains knowledge of all menu items. Upsells food and beverage items to maximize profitability.
3. Posts checks to the correct account and ensures servers have all the information they need to deliver orders efficiently and correctly. Processes guest payment transactions accurately and closes out order. Balances all payment methods with accuracy to sales report.
4. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
5. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.

Other Responsibilities/Supportive Functions:

1. Performs all duties of In-Room Dining Server when requested.
2. Complete all assigned cleaning duties, keep all storage areas cleaned and organized. Assist in the cleaning and organization of the In-Room Dining workstations during and after the shift.
3. Receives work requests and guest requests by phone or email and forwards or reports/inputs the request according to department procedures. Uses radio to dispatch immediate needs to appropriate department. Reviews open tickets and follows up with staff to ensure work is completed. Closes completed tickets as directed.
4. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
5. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Takes accurate In Room Dining telephone orders from customers, enters orders in POS system, makes food recommendations and upsells food and beverage items to maximize profitability. Duties & Responsibilities Primary Responsibilities/ Essential Functions: Properly answer phone calls for In Room Dining orders, enters orders to POS system and records guests' choices, special dietary needs and special requests. Describes all menu items, methods of preparation and prices as needed. Maintains knowledge of all menu items. Upsells food and beverage items to maximize profitability. Posts checks to the correct account and ensures servers have all the information they need to deliver orders efficiently and correctly. Processes guest payment transactions accurately and closes out order. Balances all payment methods with accuracy to sales report. Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged, or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS. Reporting to work as scheduled (on time and on regular basis) is an essential function of the job. Other Responsibilities/ Supportive Functions: Performs all duties of In-Room Dining Server when requested. Complete all assigned cleaning duties, keep all storage areas cleaned and organized. Assist in the cleaning and organization of the In-Room Dining workstations during and after the shift. Receives work requests and guest requests by phone or email and forwards or reports/inputs the request according to department procedures. Uses radio to dispatch immediate needs to appropriate department. Reviews open tickets and follows up with staff to ensure work is completed. Closes completed tickets as directed. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.

search terms: Seasonal+Coordinator