The Snack Bar Attendant &- Canyon Lanes provides fast, friendly, and efficient food and beverage service to guests of the bowling center. This role is responsible for taking orders, preparing and assembling menu items, operating the point-of-sale (POS) system, and maintaining a clean, organized, and well-stocked service area. The Snack Bar Attendant delivers five-star customer service while ensuring all food handling, sanitation, and safety guidelines are followed to support a positive guest experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets guests promptly and courteously, offering assistance and providing a welcoming atmosphere.
• Takes customer orders accurately, answers menu questions, and makes product suggestions to enhance the guest experience.
• Prepares, cooks, and assembles food items in accordance with established standards and food safety procedures.
• Serves food and beverages efficiently while ensuring proper portioning, presentation, and quality.
• Operates the POS system to process payments, handle cash, issue receipts, and maintain accurate transactions.
• Maintains clean, organized, and fully stocked workstations, including counters, prep areas, condiment stations, and storage areas.
• Washes dishes, utensils, and equipment, ensuring compliance with sanitation guidelines.
• Monitors and replenishes stock levels in coolers, refrigerators, and hallway shelves to support business flow.
• Practices safe food handling at all times, including proper temperature control and cross-contamination prevention.
• Demonstrates exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Provides five-star guest service, resolving guest needs promptly and professionally.
• Follows all department and Tribal policies, procedures, and operational guidelines.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned to support overall operational success.

SUPERVISORY RESPONSIBILITIES:
This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent verbal communication and interpersonal skills.
• High attention to detail and accuracy in handling guest orders and transactions.
• Must be able to stand and walk for extended periods.
• Professional, guest-service-oriented demeanor with the ability to multitask in a fast-paced environment.
• Previous experience in food service or cashiering preferred.

EDUCATION and/or EXPERIENCE:

• High school diploma or equivalent preferred.
• Minimum of 1 year of experience in food service, concession, or snack bar operations required.
• Experience in a fast-paced, high-volume environment such as a bowling alley, arcade, or entertainment venue preferred.
• Knowledge of basic food preparation, safety, and sanitation procedures.
• Cash handling and point-of-sale (POS) experience required.
• Strong customer service skills with the ability to maintain a friendly and professional attitude.
• Food Handler’s certification required or ability to obtain upon hire.

LICENSES, CERTIFICATES, REGISTRATIONS:

Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS:

Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Communication Skills: Must be able to communicate clearly and courteously with guests, coworkers, and supervisors in person and occasionally by phone or intercom.
• Lifting and Carrying: Frequently lifts and carries food items, beverage cases, and supplies weighing up to 25 pounds; occasionally handles heavier items such as bulk soda boxes or inventory with assistance.
• Manual Dexterity: Frequently uses hands to handle food, operate a cash register or point-of-sale system, prepare snacks, and use kitchen utensils and small appliances safely and efficiently.
• Mobility: Regularly moves throughout the snack bar, kitchen, and service areas; must be able to stand and walk for extended periods while performing duties.
• Stationary Work: Occasionally remains in one area while operating food equipment or assisting guests at the counter.
• Tool Operation: Regularly operates food preparation and service equipment, such as fryers, grills, ovens, beverage machines, and cash registers, following safety protocols.
• Visual Acuity: Requires close vision for handling transactions, reading orders, and monitoring food quality and portion sizes.
• Working Conditions: Regularly works in both food service and bowling alley environments, with exposure to moderate to high noise levels and a smoking environment.

WORK ENVIRONMENT:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Greets guests promptly and courteously, offering assistance and providing a welcoming atmosphere. Takes customer orders accurately, answers menu questions, and makes product suggestions to enhance the guest experience. Prepares, cooks, and assembles food items in accordance with established standards and food safety procedures. Serves food and beverages efficiently while ensuring proper portioning, presentation, and quality. Operates the POS system to process payments, handle cash, issue receipts, and maintain accurate transactions. Maintains clean, organized, and fully stocked workstations, including counters, prep areas, condiment stations, and storage areas. Washes dishes, utensils, and equipment, ensuring compliance with sanitation guidelines. Monitors and replenishes stock levels in coolers, refrigerators, and hallway shelves to support business flow. Practices safe food handling at all times, including proper temperature control and cross-contamination prevention. Demonstrates exceptional organizational skills and the ability to multitask in a fast-paced environment. Provides five-star guest service, resolving guest needs promptly and professionally. Follows all department and Tribal policies, procedures, and operational guidelines. Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies. Performs other job-related duties as assigned to support overall operational success. SUPERVISORY RESPONSIBILITIES:This position does not have direct supervisory responsibilities but may provide guidance or support to other team members. QUALIFICATIONS: Excellent verbal communication and interpersonal skills. High attention to detail and accuracy in handling guest orders and transactions. Must be able to stand and walk for extended periods. Professional, guest-service-oriented demeanor with the ability to multitask in a fast-paced environment. Previous experience in food service or cashiering preferred. EDUCATION and/or EXPERIENCE: High school diploma or equivalent preferred. Minimum of 1 year of experience in food service, concession, or snack bar operations required. Experience in a fast-paced, high-volume environment such as a bowling alley, arcade, or entertainment venue preferred. Knowledge of basic food preparation, safety, and sanitation procedures. Cash handling and point-of-sale (POS) experience required. Strong customer service skills with the ability to maintain a friendly and professional attitude. Food Handler's certification required or ability to obtain upon hire. LICENSES, CERTIFICATES, REGISTRATIONS: Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required. LANGUAGE SKILLS: Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

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